30-Day Money Back Guarantee

Shop with Confidence at Coolneck.in

At Coolneck.in, we take immense pride in the quality and performance of our products — especially our flagship Coolneck™ Portable Bladeless Fan. Your satisfaction is our top priority, and we want you to feel confident when shopping with us.

That’s why we offer a 30-Day Money Back Guarantee on all eligible purchases. If your product experiences a manufacturing defect or functional issue within 30 days of delivery, we’ll make it right with a 100% refund or free replacement — no hassle, no stress.

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✅ What Qualifies for the Money Back Guarantee?

You are eligible for a full refund or replacement within 30 days of receiving your order if:

• The product has a manufacturing defect

• The item is not working as intended despite proper use

• The fan stops functioning within normal usage conditions

• The product is damaged internally (not caused by user negligence or mishandling)

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📸 Required Proof for Claims

To process your request efficiently, we ask that you:

• Provide clear video proof showing the issue (e.g., fan not starting, low airflow, charging not working)

• Include a short description of the problem along with your Order ID

• Contact our team within 30 days of product delivery

Once reviewed and approved, we’ll offer you the option of:

• A full refund to your original payment method, or

• A free replacement unit shipped to your address

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🔁 Refund & Replacement Process

1. Reach out to our support via email or WhatsApp

2. Submit the Order ID + photo/video proof

3. Our team will respond within 24–48 hours

4. Once your request is approved:

   • Refunds are processed immediately if return is not required

   • If return is needed, we’ll guide you through the return process

   • Refunds are initiated once the returned item reaches our warehouse

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💳 Refund Timelines

• Prepaid Orders: Refunded to your original payment method (UPI, Credit/Debit Card, Netbanking) within 5–7 business days

• Cash on Delivery Orders: Refunded via UPI or bank transfer after we collect your bank/UPI details

Note: Refund timelines may vary slightly depending on your bank's processing time.

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⚠️ Exclusions – What’s Not Covered?

Our 30-Day Money Back Guarantee does not apply in the following cases:

• Accidental damage, drops, water exposure, or misuse

• Damage due to unauthorized repair attempts or modifications

• Claims made after 30 days from delivery

• General dissatisfaction unrelated to product quality (e.g., color preference, size perception)

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📞 Need Help?

We’re always just a message away!

📧 Email: support@coolneck.in
📲 WhatsApp: +918294037572
🕙 Support Hours: Monday – Saturday | 10:00 AM – 6:00 PM

We're committed to ensuring a smooth, friendly, and fair resolution for every customer.